Terms & Conditions

This web site is owned and operated by Drainage Systems Online who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Drainage Systems Online
Suite 5 Oak Tree Barns
Hatton Lane

Phone: 01925 269835

Registration Number 7083146
Basement & Drainage Systems Ltd Trading as Drainage Systems Online
Registered in the UK

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When you get email confirmation of your order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Drainage Systems Online accept no responsibility for the installation of any units. Full installation instructions will be provided with the complete systems.

Shipping And Handling
Delivery is next day if ordered before 1.00pm, If purchased after the cut off time orders will be delivered within 48 hours.

Lead times will be slightly longer for delivery outside the UK.

Shipping charges as follows:

Pumps - charge £9.95
Taps - charge £6.95
Standard and small accessories - charge £6.95
Other upto £500.00 - charge £14.95
All large pumping stations & orders over £500.00 - FREE

Guaranteed AM timed delivery service avalible - please call for prices
(prices above are excluding VAT)

We do not accept liability for delays associated with missed or late deliveries due to adverse traffic problems, weather conditions or vehicle breakdowns. Transport is sub contracted and various hauliers can be used to transport your materials.

Delivery Schedule
We will normally send your order to you in 1-2 business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received and accounted for.

We will not take responsibility for damaged or missing items after this period. Please check your items as soon as you get them to avoid any inconvenience or further costs.

Tax Charges
For orders made from the UK or the European Union, 20.0% VAT is added.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption Via Royal Bank Of Scotland "worldpay".

We guarantee your satisfaction. <All of our products come with a 12 month no quibble guarantee.>

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can contact us on the details below;

Drainage Systems Online
Suite5 Oak Tree Barns
Hatton Lane

Phone: 01925 269835


Privacy Policy
Drainage Systems Online do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.


Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 working days for a refund or exchange (subject to 15% restocking fee) excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in "as new" condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.